Last updated: 01 sep 2025 This Privacy Policy explains how we collect, use, disclose, and protect information when you use the HiRO Doctor App, website, and related services. This policy applies specifically to healthcare professionals using the HiRO Doctor App.
Company Name: HiRO Health SLU Address: Spain, Av Diagonal, 433 bis 3.2 Barcelona, Spain, 08036 Email: info@hiro-health.com
This Privacy Policy applies to: Doctors, practitioners, and authorized healthcare professionals Use of the Doctor mobile application Use of web-based practitioner portals and services This policy does not apply to patient-facing applications, which are governed by a separate privacy policy.
1 Professional Information We may collect: Full name Professional title and specialization Medical license number (where required) Workplace or clinic information Contact details (email, phone number) 2 Account & Authentication Data Login credentials (encrypted) Role and access permissions Device identifiers (for security and session management) 3 Patient Data (Processed on Behalf of Healthcare Providers) When using the App, you may enter or access patient-related data, including: Medical records and clinical notes Diagnoses, medications, allergies, encounters Appointments and care-related documentation ⚠️ Important: Patient data is processed on behalf of healthcare organizations and remains under their responsibility. We act as a data processor for such data.
We use collected data to: Provide and operate the Doctor App Authenticate and manage practitioner accounts Enable clinical workflows and EHR functionality Ensure system security and auditability Improve performance, usability, and reliability Comply with legal and regulatory obligations We do not sell personal data.
We may share data with: Authorized healthcare organizations Secure cloud infrastructure providers Regulatory authorities, when legally required All third parties are bound by confidentiality and data protection agreements.
We implement strong technical and organizational measures, including: Encryption in transit and at rest Role-based access control Audit logs and monitoring Secure hosting environments Access to sensitive data is limited to authorized users only.
We retain personal data: As long as the account is active As required by healthcare laws and regulations According to contractual agreements with healthcare providers Data is securely deleted or anonymized when no longer required.
If data is transferred outside your country: We ensure appropriate safeguards (e.g., standard contractual clauses) Transfers comply with applicable data protection laws
Depending on your jurisdiction, you may have the right to: Access your personal data Correct inaccurate information Request deletion (where legally permitted) Restrict or object to processing Data portability Requests can be sent to: info@hiro-health.com
The Doctor App may use: Essential cookies or local storage Analytics tools to improve performance No advertising tracking is used within the Doctor App.
The Doctor App is intended for licensed healthcare professionals only and is not designed for use by children.
We may update this Privacy Policy periodically. Changes will be published on this page with an updated revision date.
For questions, concerns, or privacy requests: Email: info@hiro-health.com Company: HiRO Health SLU